Tired of auditing calls, chats, and emails?

SamAI focuses on auditing customer interactions using artificial intelligence (AI).

SamAI is a solution designed primarily for Contact Centers and Customer Support, with special focus on vertical sectors where quality control in customer interactions is essential.

SamAI uses a use-case-specific approach, which allows customizing monitoring based on each client's specific needs. The platform adapts to evaluate interactions according to key metrics and objectives defined by the sector.

SamAI can audit voice interactions (phone calls).

With SamAI, audits are performed 100% automatically, in batch mode, depending on the client's needs. This automation reduces operational costs, improves interaction quality, and allows immediate detection of errors or non-compliance.

SamAI uses advanced language models (LLMs) and artificial intelligence agents (AI Agents) to analyze and evaluate customer interactions, providing precise insights based on defined criteria.

We unite a clear UI with modern infrastructure and the backing of strategic partners. We accompany you through the entire process: implementation, adjustments, and continuous improvement, without requiring technical knowledge.

SamAI can easily integrate by connecting to the repositories where you store your calls/interactions.