Full coverage
100% of your calls, not a sample
Stop auditing a handful of random calls. SamAI listens to every call in your operation and evaluates each one with the rules you define.
Customer conversations that get better every week.
SamAI is the automatic quality control for your calls: it listens to the ones your QA team can't get to, spots deviations, and suggests what to improve.
Try it for a week — as many calls as you want, no developmentWhy SamAI
From manual sampling to 100% of your calls
Your team listens to a fraction of the calls by hand and the rest go unreviewed. SamAI listens to all of them, with your quality criteria, and hands you concrete findings, without adding load.
No friction
It connects where you already store your calls
We plug into your repositories (Drive, FTP, GCP, S3) and SamAI processes every recording you upload. We handle the connection; you set the criteria. No development on your side.
What you're missing today
Find out what happens on every call
SamAI detects deviations, risks, and patterns you'd never find with sample-based listening, and shows you where to prioritize.
Full coverage
100% of your calls, not a sample
Stop auditing a handful of random calls. SamAI listens to every call in your operation and evaluates each one with the rules you define.
Real estate
E-commerce
Media Streaming
Crypto Wallet
S
Coverage 0%
SFTP
S
↔
No friction
It connects where you already store your calls
We plug into your repositories (Drive, FTP, GCP, S3) and SamAI processes every recording you upload. We handle the connection; you set the criteria. No development on your side.
MP3
Analyzing
What you're missing today
Find out what happens on every call
SamAI detects deviations, risks, and patterns you'd never find with sample-based listening, and shows you where to prioritize.
How it works
From unreviewed calls to actionable decisions
SamAI turns your calls into audited information under your own criteria, without adding operational load to your team.
Step 1
Connect your calls
Sync your recordings from the repositories where you already store them and centralize the material you want to audit.
Step 2
Define your criteria
Configure what SamAI should evaluate according to your scripts, your quality rules, and your operational goals.
Step 3
Audit 100%, automatically
SamAI listens to all your calls in batch and detects deviations, errors, and opportunities, with no manual work.
Step 4
Act on the results
Get clear results to prioritize actions, train your agents, and improve the customer experience.
Use cases
One call audit, many uses
The same automatic criteria applied to 100% of your calls, according to each team's goal.
Testimonials
Teams that audit better with SamAI
What CX and quality leaders say now that they audit 100% of their calls with SamAI.
That read on our calls dramatically changes the way we make decisions.
With SamAI we finally have real visibility into what happens in our customer conversations. We used to rely on manual efforts and samples that were barely representative, leaving us out of a much fuller picture. Now we can spot patterns and improvement opportunities we simply couldn't see before. For a CX team, that read on our calls dramatically changes the way we make decisions.
Federico DelgadoCX Manager · Handy
We went from reviewing 5% of calls to auditing 100%.
Before working with SamAI, we needed a very large, sharp quality department just to review barely 5% of our agents' calls. With the tool we built agents that let us audit 100% of our most demanding clients' calls in incredible detail, tackling problems at the root and proactively, before they ever reach the customer.
Today we use SamAI with two very clear goals: exhaustive auditing of all our critical calls and the ongoing search for improvement opportunities to train our operators. The tool proved very intuitive, and the level of support and guidance in developing the agents is the real plus. The SamAI team doesn't just hand you access and leave you on your own — quite the opposite. They walk you through building and continuously improving the agents step by step, even getting deeply involved in validation and testing. We see SamAI as more than a technology vendor: it's a partner in co-creating solutions that impact the business.
Francisco LonardiDirector of Planning, Innovation & AI · MO&PC
FAQ
Frequently Asked Questions
SamAI is the automatic quality control for your calls. It listens to 100% of your operation's calls, evaluates them against the quality criteria you define, and hands you concrete findings to improve, without your team having to listen to them one by one.
For CX, Quality, and Operations leaders who handle a high volume of calls and today only get to review a sample by hand. If you have many calls, in-house or outsourced to a contact center or BPO, and you need to control 100% without growing your quality team, SamAI is for you.
You define what it should evaluate: your scripts, your quality rules, the deviations you want to catch, and your operational goals. SamAI evaluates each call against those criteria, so the audit reflects the way you work and your industry, not a generic template.
Any recorded call in your operation: support, sales, collections, or service, in-house or outsourced. SamAI processes them in batch, no matter the volume, and audits them all with the same criteria.
Today SamAI audits calls in Spanish, English, and Portuguese. If you work across several markets, we'll review your case in the demo.
You stop making decisions based on a partial picture. By auditing every call you catch deviations, risks, and non-compliance that slip through a sample, you fix them in time, and you train your team with real cases. All automatic and in batch.
We work on your own repositories and with your access rules: your recordings stay yours. We define with you where the data is processed and who can see it, so auditing quality doesn't mean giving up control of your customers' information.
No. Today your team listens to random, isolated calls; with SamAI it moves to working on the 100% that's already audited: it prioritizes the cases that matter, trains agents, and decides. SamAI does the listening; your team does the improving.
We connect to the repositories where your recordings already live (Drive, FTP, GCP, S3, etc.). We set up the connection, and you don't change your operation or develop anything on your side.